At OCCLS, we take pride in our team's capabilities and experience – and have a true commitment to being the most customer-centric company in the industry. We work with you as an extension of your team to proactively plan, capture and manage accurate utility data so that infrastructure can be protected at all times.
Our professionals include field technicians, supervisors, compliance auditors and both operational and technical utility management specialists. Our supervisors have at least 15 years in the field. At OCCLS, we staff our projects to not only fulfill the requirements of the contract, but to exceed your expectations. This starts at the top, where our senior leadership has the philosophical approach that we do whatever it takes.
Some of the tools and practices we employ are:
- A manageable supervisor-to-locator ratio:
At OCCLS, we have one supervisor for every 10 locating technicians. Our supervisors are some of the most experienced and knowledgeable managers in the marketplace. Auditing of the technician's work is one of the primary duties of each supervisor.
- A Wireless Ticket Management System:
OCCLS uses an online system that allows custom ticket management for each customer. We use this tool to help us manage our technicians and protect your business; you can use this same tool to measure our performance and contract compliance.
- Real-time GPS tracking of all vehicles:
This allows us to verify timesheets, determine the whereabouts of any vehicle at any time, confirm arrival times for after-hours emergencies and dispatch our locators in real-time based on your needs and requirements.
- Quality Locating Devices:
Our preferred locating device is the Subsite R/T 950. The Subsite is manufactured by Ditch Witch. It allows for user control of frequency and output as well as sensitivity of the receiver, giving the greatest user control. A well trained and tested technician can use these controls to provide the highest level of accuracy to best protect your critical infrastructure.
- Comprehensive technician training:
New technicians are enrolled in an in-house training program that has been evolving and improving for over 20 years. It involves classroom training for introduction to the One Call system, signal theory, record reading, locating device operation and a safe driver training program. Field training makes up the remainder of the training and is conducted under controlled conditions using live facilities. When technicians pass approved tests, they learn how to handle the real world issues that they will encounter daily by riding along with experienced technicians or supervisors. These locates are audited closely until the technician is performing locates in an accurate and complete manner; at this point, they are ready to perform locates on their own.
- Records management:
Our proprietary records management software, PlatView, allows us to search and review customers' records upon arrival at a locate request site. PlatView can use the actual GPS location of the vehicle to search for the correct utility records, providing the most efficient use of the technician's time on site.
- Data collection:
We amass ticket volumes every day throughout each year for each utility company we serve. This data is used on an annual basis to determine expected seasonal fluctuations in ticket volume, which allows us to staff to meet the expected demand.
